Refund Policy

Your satisfaction is our priority. Please read our refund policy carefully.

1. Overview

At Vigilia, we strive to provide the best service possible. If you are not satisfied with your purchase, we offer a refund policy that allows you to request a refund under certain conditions.

2. Eligibility for Refunds

To be eligible for a refund, you must meet the following criteria:

• The request for a refund must be made within 30 days of the purchase date.
• You must provide proof of purchase, such as a receipt or order confirmation.
• The service must not have been used beyond the initial trial period.

3. How to Request a Refund

If you believe you are eligible for a refund, please follow these steps:

1. Contact our support team at support@vigilia.co.ke.
2. Provide your order details and the reason for the refund request.
3. Wait for a response from our team, who will guide you through the refund process.

4. Processing Refunds

Once your refund request is approved, we will process the refund to your original payment method. Please allow 5-10 business days for the transaction to reflect in your account.

5. Non-Refundable Items

The following items are non-refundable:

• Any purchases made after the 30-day refund period.
• Services that have been fully utilized or consumed.

6. Changes to This Policy

We reserve the right to modify this refund policy at any time. Any changes will be effective immediately upon posting on this page.

7. Contact Us

If you have any questions about our refund policy, please contact us:

Email: support@vigilia.co.ke

Phone: +254 720 989 818